Your Rights
 

The Choice Is Yours...

Insurance companies often have a special name and phone number for their auto glass claims program but seldom do they mention that the claim is actually being handled by an Auto Glass Network. Most of the networks are telephone call centers owned and operated by large retail auto glass replacement companies.

When you call the 800 number for your claims program, the glass network's computer brings up a screen with the name of the glass claims program for your specific insurance company. They know before they answer the phone which insurance company covers the caller.

When they answer the phone, they identify themselves with the name of the insurance company of the claims program, even though the person answering the phone is an employee of the glass shop's network.

The network employee determines who they want to do the job. If your claim is large, or more expensive with good profit potential, they will try to "steer" the job to one of their own company stores. If it is a smaller claim with lower profit potential, they will send the job to one of the low price glass shops in the area.

The temptation to steer jobs is so widespread that there are presently lawsuits throughout the country seeking to bar this kind of coercion.

The way I see it is this...If these networks use tricks to steer you to one of their shops, what makes you think the tricks stop there?
The auto glass network may tell you that:
...the glass shop you request is not on their list

...that if you don't use a shop on their list there may be no warranty

...that you may have to pay money out-of-pocket if you don't use their preferred shops.

 If they tell you this, JUST SAY, "I DON'T THINK SO"!  What they are doing is steering you to one of their shops by pretending to be your insurance company.
 
When a network contacts us to "work out a deal" the first and only question they usually ask is "Will you do the job for "x" amount of money.....?"  Then they try to offer us some ridiculously low price.

They never ask:
  • if we use original manufacturers' (OEM) glass
  • if we use OEM adhesives
    •
  • about the training, experience, and certification of our installers or
    •
  • about our "Life of the Vehicle" warranty

PROTECT YOURSELF..contactl New England Mobile Auto Glass first
 

Don't be afraid to ask questions. It's important that you know what you are getting.
"We Care About You and Your Vehicle!